Refund policy

If you are not entirely satisfied with your purchase, we’re here to help. Please read the guidelines below for our return policies and procedures.

General Policy

All items must be returned within 30 days and be in new, unused or unaltered condition including all packaging contents. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the buyer’s expense.

Trailer Gearbox will not be responsible for packages returned to us that are refused delivery, and you will be liable for additional shipping charges to re-ship your order. 

Trailer Gearbox reserves the right to cancel your order at any time, for any reason, including but not limited to unavailability of item(s) or errors in the product or your order. Trailer Gearbox also reserves the right to cancel your order if an illegal or unauthorized transaction is suspected.

Exchanges & Store Credit

Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 386-279-7790. If you don’t have an account with us, please go to the Contact Us page and email us.